Legal

Cookie policy

Last updated: 11 May 2026

This cookie policy explains how Stairpay uses cookies and similar technologies when you visit our website at stairpay.com. It should be read alongside our privacy policy, which explains how we handle the personal data we collect.

  1. INTRODUCTION (paragraph 1)
  2. WHAT ARE COOKIES? (paragraph 2)
  3. HOW WE USE COOKIES (paragraph 3)
  4. CATEGORIES OF COOKIES WE USE (paragraph 4)
  5. THIRD-PARTY COOKIES (paragraph 5)
  6. MANAGING YOUR COOKIE PREFERENCES (paragraph 6)
  7. DO NOT TRACK SIGNALS (paragraph 7)
  8. CHANGES TO THIS COOKIE POLICY (paragraph 8)
  9. CONTACT US (paragraph 9)

1. Introduction

Like most websites, Stairpay uses cookies and similar tracking technologies (collectively, “cookies”) to make the site work, to understand how it is used, and to improve our services. This policy tells you what those technologies are, why we use them, and your rights to control our use of them.

In some cases we may use cookies to collect personal data, or information that becomes personal data if we combine it with other data. Where this applies, our privacy policy applies in addition to this cookie policy.

2. What are cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, to make them work more efficiently, and to provide information to the site's owners.

Cookies can be classified by lifespan and origin:

  • Session cookies are deleted when you close your browser.
  • Persistent cookies remain on your device for a set period, or until you delete them.
  • First-party cookies are set by the website you are visiting.
  • Third-party cookies are set by a domain other than the one you are visiting, typically a service provider whose technology is embedded on the site.

Throughout this policy we also use “cookies” to refer to similar technologies that store or access information on your device, including web beacons, pixel tags, local storage, and device fingerprinting.

3. How we use cookies

We use cookies to:

  • operate the website and keep it secure;
  • remember your preferences and choices;
  • understand how visitors find and use the website so we can improve it;
  • measure the performance of our marketing and content, including attribution from referring sites and search engines.

We do not use cookies to display advertising on this website, and we do not sell information collected via cookies.

4. Categories of cookies we use

Strictly necessary cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms. You can configure your browser to block these cookies, but parts of the site will not then work.

Analytics and performance cookies

These cookies help us count visits and traffic sources so we can measure and improve the performance of the website. They tell us which pages are the most and least popular and how visitors move around the site. All information these cookies collect is aggregated and pseudonymised. If you do not allow these cookies, we will not know when you have visited the site.

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation, such as remembering whether you have dismissed a banner or accepted our cookie notice. If you do not allow these cookies then some or all of these services may not function properly.

5. Third-party cookies

Some cookies on our website are placed by third parties whose services we use. We do not control these cookies, and you should refer to the relevant provider for more information about how they use them. The third parties currently in use are:

  • PostHog — product analytics and session-level usage measurement. PostHog is hosted in the EU. PostHog privacy policy.
  • HubSpot— meeting booking for “Book a call” flows on the contact panel. HubSpot may set cookies when you load the meetings widget. HubSpot privacy policy.

If we add new third-party tools that set cookies on this site, we will update this list.

6. Managing your cookie preferences

You can withdraw or change your consent to cookies at any time. The options below are independent of one another:

  • In-browser controls. Most browsers let you refuse or delete cookies, or notify you when one is set. Help pages for the major browsers are linked from aboutcookies.org.
  • Opt out of analytics. You can prevent PostHog from collecting data about your visit by using a browser that blocks tracking scripts, or by enabling its built-in tracking protection.
  • Mobile devices. iOS and Android both let you reset your advertising identifier and limit ad tracking from device settings.

Please be aware that restricting cookies may impact the functionality of this website.

7. Do Not Track signals

Some browsers offer a “Do Not Track” (DNT) signal that asks websites not to track a user. Because there is no industry standard for how to respond to DNT, our website does not currently react differently when it receives one. We will update this policy if that changes.

8. Changes to this cookie policy

We may update this cookie policy from time to time to reflect changes to the cookies we use, or for operational, legal, or regulatory reasons. The “Last updated” date at the top of this page tells you when it was last revised. We encourage you to review this page periodically to stay informed about our use of cookies.

9. Contact us

If you have questions about our use of cookies or this policy, please contact us:

  • Email: hello@stairpay.com
  • Postal address: Lawford House, Albert Place, London, England, N3 1QA